Aviation Frequently Asked Questions

What does the Gift Voucher look like ?

The voucher is presented in a glossy A5-sized wallet. On the voucher will be a description of the gift and some pictures, along with your special message that we add on for you. Overall it has a great ‘wow!’ factor and we are sure the recipient will be thrilled with your gift.

Please follow this link to See a Picture

How long is the voucher valid for ?

Vouchers are valid for 9 months, with the following exceptions:
London sightseeing from High Wycombe – 6 months
Hot air balloon flight – 12 months
Tiger Moth flights – 12 months
Paragliding – 12 months.

Do I have to select a location for the flight at the time I buy the voucher ?

No, all the locations are on the voucher. You choose which location you would like at the time of booking.

How do I redeem the voucher/book the flight ?

Instructions are printed on the gift voucher. Please contact us as we will make the booking for you. We will then send a confirmation sheet with instructions, directions, weather-check contact phone numbers and everything you need to know about the day and your flight.

How much notice do I need ?

In the height of the Summer and for a flight at the weekend, we recommend you book a month in advance. Flying organisations run a diary up to 2 or 3 months in advance; so if you want to fly in the month of May, for example, you could call us in March to book.

Can I transfer the voucher to someone else ?

Yes. We ask you to send back the voucher and we will send you a new one with replacement name and message. There is a small administration fee of £6.50. Please note the expiry date will remain unchanged.

What happens if the person I give the voucher to doesn’t want to take the flight ?

You can exchange it for any of the experiences on our website. If you are changing it to an experience which is more expensive, you simply pay the difference. We will ask you to post back to us the voucher and upon receipt we will send a replacement. There is a small administration fee of £6.50. Please note the expiry date will remain unchanged. Please note that we will not refund the difference should you choose an experience which is less expensive.

What happens if the weather is bad on the day of my flight ?

You simply re-book another date directly with the experience supplier.

I have had several bookings, all of which have been cancelled due to bad weather and my voucher is going to expire, can it be extended ?

Yes we will extend it free of charge. We ask that you book your experience promptly.

I have been unable to book the flight and the voucher is due to expire soon, can it be extended ?

Yes. However, as vouchers are valid for many months, usually our prices have increased within that time. To cover this eventuality, we make a charge of £7.50 per month. Therefore, if you wish to extend the voucher for two months the charge is £15.00 and so on. If you wish to extend it for 6 months, the charge is £35.

My voucher has expired and I have not tried to book, can it be extended ?

Most vouchers are valid for 9 months, which is plenty of time to book. If you contact us before it expires we will extend it (see above). However, if you have let your voucher expire then we are unable to extend it.

Is it safe ?

All flying organisations have to pass a rigid approval process carried out by the Civil Aviation Authority. Each year, the CAA audits the flying organisation and aircraft maintenance facility. Instructors are given regular check-flights by CAA-Approved Examiners.

Christmas Questions

I want to buy the voucher well before Christmas. Will I lose any time on the voucher’s validity period?
No, any voucher with a Christmas message, purchased from 1st October to 24th December, will be made valid from 25th December.