Terms & Conditions

Aviation Terms & Conditions - Last Revised: October 2022

I. All quoted flight times, durations, distances and routes are approximate and may vary on the day of the flight due to volume of air traffic or other operational reasons.

II. Flights are subject to weather conditions, operational matters and aircraft serviceability and as a result are subject to delay / cancellation at short notice. Adventure 001 Ltd shall not be held responsible for the costs of travel, accommodation or any other associated costs should your flight be cancelled for any reason, including aircraft non-serviceability, poor weather, operational or public health reasons.

III. Adventure 001 Ltd reserves the right to postpone any event due to lack of participants, including but not limited to Group Flying Lessons and Helicopter Pleasure Flights.

IV. A minimum age of 12 years is required for Aeroplane Pilot Experiences and 14 years is required for Helicopter Experiences. (does not apply to Pleasure or Sightseeing flights).

V. Strict weight restrictions apply - please contact us before your flight if above 16 Stone / 102Kgs.

VI. We are unable to refund the cost of any flight voucher following an event postponement, including but not limited to those reasons listed in term II (above). The vouchers are however, transferable to another passenger name providing we are notified in writing.

However, in the event of three postponements we will release a voucher for refund (if purchased direct) or exchange / refund (if purchased via a third party reseller, subject to their terms and conditions).

We are unable to refund the cost of any flight upgrade paid directly to Adventure 001 (extra distance, front seat, alternate experience) following an event postponement. However, in the event of three postponements we will release an upgrade for refund.

VII. Adventure 001 Ltd shall not be held liable for any expenses incurred from flight cancellations due to operational circumstances.

VIII. Observers on (4 Seater) Pilot Experience flights (not applicable to Sightseeing or Pleasure flights) should be either other students or family/friends of the pilot who are sharing the experience with a view to learning to fly. A maximum of one person will be permitted, at the discretion of the Flight Instructor, on the day of the experience.

IX. For obvious reasons, all participants should ensure that they are in good health and if in doubt should seek the medical advice of their GP.

Passengers with a disability are asked to Contact Adventure 001 prior to their experience so that an informed decision of their participation, taking into account health and safety, can be made.

Please note, all passengers are required to exit the aircraft themselves in the event of an emergency. If a passenger is unable to fulfil the aforementioned requirement, it may still be possible to fly, subject to review of individual circumstances, if they are accompanied by another voucher holder who will assume responsibility for this task.

If no prior contact is made with Adventure 001 and a passenger presents with a condition which may impact health and safety, the Ground Crew, can (at their discretion) refuse any person to board the aircraft and no refund will be payable from Adventure 001 in view of loss of experience.

X. The Captain of the Aircraft can (at their discretion) refuse any person on board the aircraft if he/she suspects them to have consumed alcohol or illegal substances/drugs within the previous 24 hours and no refund will be payable from Adventure 001 in view of loss of experience.

The Ground Crew, can (at their discretion) refuse any person to board the aircraft if he/she suspects them to have consumed alcohol or illegal substances/drugs within the previous 24 hours and no refund will be payable from Adventure 001 in view of loss of experience.

The Ground Crew, can (at their discretion) refuse any person to board the aircraft if he/she witnesses the behaviour of the passenger to be unacceptable in view of health and safety requirements and no refund will be payable from Adventure 001 in view of loss of experience.

Adventure 001 have a ‘Zero Tolerance’ policy. Any hostility directed at our staff will be dealt with accordingly and may result in exclusion from the booked activity and no refund will be payable from Adventure 001 in view of loss of experience.

XI. It should be noted that any participant(s) failing to take their confirmed experience will render their voucher invalid. Unless stated on your confirmation, changes to a confirmed booking can only be made via the online booking portal ( www.adventure001.com/book ) and require a minimum of seven days' notice before the experience date, except where 'flexible booking' has been activated. As Covid-19 is no longer unexpected nor unforeseen the same terms apply. If you test positive for Covid-19 and have not purchased indemnity insurance then the full price applies to re book, alternatively we can offer a complimentary name change, there is no exception to this term. In the event of the experience being cancelled by us, then your voucher remains valid until the expiry date shown and will be rebooked for a mutually convenient date. If you test positive for Covid-19, attendance for a confirmed booking remains a personal choice for individual in line with Government guidance.

XII. If a flight has been postponed and the voucher has expired, we will allow a reasonable 'grace' period to rebook.

XIII. Whilst every precaution is taken for the safety of passengers, neither the owner/operator of the aircraft nor Adventure 001 can be held liable for loss, damage or injury which does not result from their negligence.

XIV. Participants wishing to take cameras and other photographic equipment on the flight do so entirely at their own risk.No handbags or any item with a strap are permitted on board the aircraft.
No photography is permitted airside whilst walking to and from an aircraft owing to relevant health and safety requirements. Any passenger in breach of this is subject to immediate exclusion from the activity and no refund will be payable from Adventure 001 in view of loss of experience.

XV. The company reserves the right to alter any take-off location at its discretion due to operational circumstances, this may occur at short notice.

XVI. A fuel surcharge may be applicable prior to taking your experience if the price of aviation fuel is affected by any changes in EU Tax regulations or any other significant increase within the UK exceeding 10% during the voucher validity.

XVII. The cost to repair damage caused to the aircraft or its equipment (including but not limited to; avionic headsets, life jackets, etc.) through neglect, misuse or abuse will be chargeable to the user.

XVIII. A Captain will make a decision as to whether or not an event will proceed at approximately 18:00 the evening prior to a scheduled event, having taken into consideration all weather, aircraft serviceability and operational matters. This decision may be made sooner dependant on circumstances. Once a decision has been made, an update will be placed on our Facebook page (no account needed) or Weather Check Line (Premium Rate), both of which are highlighted on the issued boarding pass. An electronic communication will also be issued as soon as practicable.

 

Other Experience Terms & Conditions - Last Revised: October 2022

I. All quoted times are approximate and package content may vary on the day due to operational reasons.

II.  Experiences are subject to weather conditions and as a result they may be subject to cancellation at short notice. Adventure 001 Ltd will not be held responsible for the costs of travel, accommodation or any other associated cost should your experience be cancelled for any reason, including operational issues, poor weather or public health reasons.

III. Adventure 001 reserve the right to postpone an event due to lack of participants.

IV. Anyone under the age of 16 must be accompanied by a parent or guardian at all times.

V. We are unable to refund the cost of the experience voucher under any circumstances. The vouchers are however, transferable to another person providing we are notified in writing at least 24 hours before the event starts.

VI. Adventure 001 Ltd shall not be held liable for any expense(s) incurred from experience cancellations due to operational circumstances.

VII. For obvious reasons, all participants should ensure that they are in good health and if in doubt should seek the medical advice of their GP.

VIII. The Instructor, at their discretion, may refuse any person to participate if he/she suspects them to have consumed alcohol or illegal substances/drugs within the previous 24 hours.

IX. It should be noted that any participants failing to take their confirmed experience render the voucher invalid. Changes to a confirmed booking can only be made via the online booking portal ( www.adventure001.com/book ) and require a minimum of seven days' notice before the experience date, except where 'flexible cancellation' has been activated. As Covid-19 is no longer unexpected nor unforeseen the same terms apply. If you test positive for Covid-19 and have not purchased indemnity insurance then the full price applies to re book, alternatively we can offer a complimentary name change, there is no exception to this term. In the event of the experience being cancelled by us, then your experience Voucher remains valid until the expiry date shown, and will be rebooked for a mutually convenient date. 

XI. Whilst every precaution is taken for the safety of customers, Adventure 001 cannot be held liable for loss, damage or injury which does not result from their negligence.

XII. Participants wishing to take cameras and other photographic equipment on the event do so entirely at their own risk.

XIII. The company reserves the right to alter any operational location at its discretion due to operational circumstances.

XIV. Only valid ticket holders will be allowed to access Falconry experiences as this is essentially a spectator sport with a handling element it would not be fair to allow non-ticket holders to attend. In addition, we always need to know numbers in advance in order to have an accurate register of attendees.

XV. Not all locations may be able to offer the 'seasonal refreshment' package, additionally the number of shots/clays received may vary depending on location.